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To cater for different performance needs, the MySlot package is available in two different sizes, MySlot Pack XL and MySlot Pack XXL. Both provide the same data & service isolation features and only differ on the performances on offer for the S360 ticketing component.

The table below contains a summary of the MySlot offering.

Value proposal​

Default​

MYSLOT PACK XL​

MYSLOT PACK XXL​

BASE PACKAGE​

100% OF SLOT CAPACITY (S360 and S-Mobile)​

Reduces the risk of a shared tenant architecture issues. ​

Not available​

Included​

Included​

DATA RESIDENCY (S360 and S-Mobile)​

Choose the location of your data among the SecuTix and S-Mobile available regions.​

Not available​

Included​

Included​

RELEASE CYCLE MANAGEMENT (S360 and S-Mobile)

With MYSLOT PERF PACK the customer can decide to postpone by a maximum of 4 weeks a patch or a release. This possibility is useful to provide an additional stability to secure major events.​

Not available​

Included​

Included​

BOOSTED ONLINE SALES SPEED (S360)​

SecuTix Ticketshops are safeguarded 24/7 from overload. In case of high demand, the system queues additional users automatically. The MYSLOT PERF PACK enhances the default access rate (ACS rate established in PKP across all Ticketshops of the customer), supporting greater load without creating a queue. Premium access to cloud expert.​

1 ACS​

Base rate: 4 ACS​

Scheduled event: 8 ACS​

Base rate: 6 ACS​

Scheduled event: 10 ACS​

UNLIMITED API USAGE (S360)​

Access to all Platform API, connection with partners, webhook, ​
file transfer, etc. A solution is provided to request new API keys and to monitor the usage (number of calls, GB transferred) over time.​

Available through ​
OPEN API PERF PACK​

Included​

(unlimited)​

Included​

(unlimited)​

OPTIONS​

MAX POWER (S360)​

See PEAK PROTECT+ PACK and OPEN API PERF PACK  for a description​

Available through ​
PEAK PROTECT+ PACK​

and OPEN API PERF PACK ​

≥ 12 ACS + API best effort​

per chunk of 3 days​

≥ 20 ACS + API best effort​

per chunk of 3 days​

MySlot Scope of Service – Base Package

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  1. Th
  2. The client can choose in which geographical region core customer data should be held (among , amongst those offered by SecuTix).
  3. The client can choose to postpone software releases or patches by up to 4 weeks for some selected services (offered for core services: ticketing core), common services are excluded).

 The base package provides the following performance guarantees:

  1. A For all product sales, a permanent boosted base rate of 4 ACS (XL) / 6 ACS (XXL), shared across all the client’s ticket shops. For all products TBC
  2. For simple products, the option to increase the base rate to 8 ACS (XL) / 10 ACS (XXL) for scheduled sales. For other products, increase a bit.
  3. Unlimited API usage (recommended limits will depend on the usage scenarios)

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Scheduled sales must be announced 7 calendar days before sales opening. All boosted access rate are guaranteed five minutes after sales opening.

TBC Should Secutix fail to achieve or sustain the base or boosted rates as described during a sale, the client is entitled to claim a refund up to the equivalent to of the monthly base package fee.

The MAX POWER Option

Tailored to support the most intensive sales, the MAX POWER option offers a comprehensive solution for clients facing exceptional demand during sale events. It is purchased on a per-sale basis and provides: split simple/complex products

  • A scaled-up infrastructure to ensure optimal system performance.
  • Access to a dedicated team of SecuTix experts for analyzing, preparing, and monitoring the sale event.
  • For simple products, a guaranteed sales rate of 12 ACS (XL) / 20 ACS (2XL)

The guaranteed sales rate serves as a minimum benchmark and is reached five minutes after the sale opening. Depending on the specifics of the planned sale, higher throughput may be achievable.

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Should SecuTix fail to achieve or sustain the MAX option rate as described, the client is entitled to claim a refund equivalent to the MAX option price.

At any one point, the ACS rate used in measuring the base package and MAX option services, corresponds to the sum of the ACS rates of all the client ticketshopsTicketshops.

Limitations in liabilities

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ACS (access tokens per second): the number of individual user tokens authorized to enter the ticketshopTicketshop, per second.

Base rate: the ACS default rate guaranteed to the client, aggregated across all client ticketshopsTicketshops.

Scheduled sale: a pre-announced sale, with a planned ticketshop Ticketshop closure and purge.

Simple product: Any product sold through S360 platform that are not packages, season tickets, visit passes, product requiring seat map usage.This excludes complex products (i.e. packages and season tickets). Visit passes and seat map sales are also currently excluded, but will be supported in the future, although seating-first sales are not recommended for high volume sales to guarantee a good user experience.