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Info
titleObjective

Redesign the ticket layout based on the previous original approach (frontend change, no backend change).

Overview

Our ticket design features a visually appealing and user-friendly layout,

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  • a 1-page ticket layout instead of a 2-page concept
  • actions are available at a glance plus are accessible via FAB (floating action button) that has a bottom fixed position on the ticket layout 
  • alignment with Mobile Accessibility Guidelines


At a glance

How to setup the new ticket layout ?



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Ticket layout - the lower part of the main ticket section


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Ticket layout - actions.pdf

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Ticket mapping