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  1. Download the Device Hub Manager installer from the specified location to your local computer.
    Device Hub Manager | MD5 - e24d7dce99135f5950899d29ed394a47

  1. Run the installer from your local computer with administrative rights.

  2. Confirm the Microsoft UAC prompt when it appears to start the installation.
    The installer will create a folder at the following location C:\Program Files\DeviceHubManager

  3. After the installation, Windows may in some cases require a computer restart.

The previous kit can stay and you can remove it as soon as you or your operator are confident with the use of the new tool.

Testing the Device Hub Manager

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What installation topic you may face and what are the solutions ?

 

Description

Workaround / Solution

Comment

1

For some old BOCA, after installing the Device Hub and print the first ticket, there is a message asking user to reboot the printer

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Reboot the BOCA printer (by turn off then turn on the printer)

After applying the workaround, the issue will not happen.

2

  • Issue: The Device Hub Manager may not start after installation.

  • Details: This occurs on workstations where Java is already installed and is being used by another application.

  • End all Java processes in Task Manager.

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  • Manual restart Device Hub Manager

  • If it’s not start, then clear the Java cache by deleting the contents of the following folder: C:\Users\Public\secutix\javacache.

  • Uninstall and reinstall the Device Hub Manager again.

  • If it’s not start, then try to restart machine

  • This is a sporadic issue that only occurs the first time after installation. After applying the workaround, the Device Hub Manager will automatically start after rebooting

3

Issue: In some cases, the browser cannot connect to the Device Hub Manager.

Root Cause: The problem is related to issues with the SSL certificate.

Behavior: A red cross appears on the printer icon.

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Access https://127.0.0.1:8555/, accept the risk and continue.

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After accepting the risk, the connection to printers will work as normal, and the red cross will disappear from the printer icon.

4

With some specific Windows setting, sometimes the following message will be displayed when installing the Device Hub Manager

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Open the installer property and check the below checkbox

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After changing the property, install the tool as usual.

5

Screens are configured with below position:

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Encountered below issue with the public screen (public screen displayed far away)

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Swap the position of the screen to the right order

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And public screen will be displayed ok

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6

Install Extension on Firefox standard in order to have public screen full-screen by default

Method 1

  1. Download extension in https://engineering.secutix.com/firefox-kit/secutix.360webext@secutix.com.xpi

  2. Go to Firefox > Menu > Add-ons and themes

or about:addons

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  1. Choose “Install Add-on from file”

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  2. Choose downloaded file from Step 1

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  1. Choose “Add”

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Method 2

  1. Download extension

  2. Double-click on the downloaded file

  3. Choose Firefox browser to open the file

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  1. Choose “Add”

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For some passbook templates, some texts field are not modifiabe.

Follow this steps:

  1. Select another field and make any modification, then save and close the template

  2. Reopen the template, the issue will not appear anymore