This function retrieves information from TIXnGO about the ticket (status, holder) and stores it inside SecuTix.
With the lifecycle implementation, we aligned the statuses and the screen

How does it work?

The "Retrieve ticket status from TIXnGO", also known as "Feedback interface" retrieves information from TIXnGO about the ticket holder and stores it inside S-360.

Only the batch size not already handled tickets are retrieved from TIXnGO.

Only one function "retrieve ticket status from TIXnGO" must run for a given organizer, regardless if tickets are injected from multiple organizations.

Recommended frequency

Every 5 minutes.

Pagination key

Do not touch this value if you do not know what you are doing.

Skip ticket

A non-mandatory parameter in which you can add all the ticket IDs that you want to skip.

Batch size

Recommended value: 1000

TIXNGO Ticket Status

In TIXNGO, we support 18 different statuses to ensure that at any time (before, during, and after an event), an organizer is able to know where a ticket is and who is its owner.

Possible status

INJECTED, DOWNLOADED, ASSIGNED, CONTROLLED, PENDING_TRANSFER, FAILURE_TRANSFER, TRANSFERRED, BT_ACTIVATED, MANUAL_ACTIVATED, OFFLINE_ACTIVATED, ONLINE_ACTIVATED, DELETION_PENDING, DELETED, ACTIVATED, DEACTIVATED, DEFAULT, INVALID, PENDING, FAILURE

We can regroup these 18 statuses into 5 families :

Initial delivery: the ticket is inserted into TIXNGO and/or into the spectator's wallet.
Transfer: the ticket is moving from one wallet to another.
Activation: the ticket is activated by one of the supported methods allowing the display of the QR code in the app.
Control: the ticket has been used to enter event's premises.
Deletion: the ticket has been deleted and cannot be used by a spectator.

S360 Ticket Status	TIXNGO Ticket Status
Not printed	NA. The ticket does not exist in TIXNGO
Printed	(after injection) INJECTED (after download) DOWNLOADED (after assignment) ASSIGNED (after transfer initiated) PENDING_TRANFER (after transfer cancelled by sender) FAILURE_TRANSFER (after transfer rejected by receiver) FAILURE_TRANSFER (after transfer accepted) TRANSFERRED (after ticket activation) XXX_ACTIVATED (OFFLINE_ACTIVATED, ONLINE_ACTIVATED, MANUAL_ACTIVATED, BT_ACTIVATED)
		Controlled External Access Control or S-360 Ticket Check	(after control before feedback from TIXNGO) XYZ_ACTIVATED where XYZ is the activation method used (after control and feedback from TIXNGO) CONTROLLED
		Invalidated Ticket Invalidation, Reprint from the back-office Post ticket on resale	If the ticket was never sent to TIXNGO → NA but if the ticket was already existing in TIXNGO ... DELETION_PENDING (after sending the "invalidated status to TIXNGO and receiving feedback from TIXNGO) DELETED (after successful blockchain deletion and feedback from TIXNGO)
		Cancelled Cancel ticket (manually or by batch)	If the ticket was never sent to TIXNGO → NA but if the ticket was already existing in TIXNGO ... DELETION_PENDING (after sending the "cancelled/invalidated" status to TIXNGO and receiving feedback from TIXNGO) DELETED (after successful blockchain deletion and feedback from TIXNGO)

What and how we synchronize ticket details ?

Each mode has a specific mapping.

Last update	Mapping Document	Change log
03 Apr 2023	FIFASTX-2770_S360-TNG_Mapping_WIP.xlsx	Work BeaconName & ExtraInfoX STX-129962 - Getting issue details... STATUS Cultural Contact creation STX-130794 - Getting issue details... STATUS
07 Feb 2023	S360-TNG_Mapping_20230207.xlsx	Fixing nationality STX-129714 - Getting issue details... STATUS
07 Oct 2022	S360-TNG_Mapping_20221007.xlsx	Lifecycle implementation

How to configure the interface ?

In the custom parameters, to enable the lifecycle mod
By default, if not specified, the history mode will be used.

4. Retrieve ticket status from TIXnGO