This page shows a full list of all spectators who have created accounts on the mobile application, whether they have tickets or not.
A full set of data (if available) is displayed: email, first name, last name, gender, passport, ID card, nationality, phone, app language, creation date, Opt-in, pin code(one-time login), and active session. The list is ordered by spectator’s email ascendingly.
On Backoffice, go to Spectator List page:
Search and filter
- Organizer can search for any specific spectator with provided keyword fields.
Delete session
- Actions column in the Spectator table allows the organizer to log out a spectator from all his devices (kills all active sessions) in case the spectator needs to log in to a new device but could not log off others.
- Active session represents the number of active devices this account is logged in.
For example, spectators log in to their account on 2 phones, so active session = 2. - Delete session button under action column: will log out the user from all devices associated with that account.
- This function only works if the organizer enables setting key security.session.use-max-active-phone under Settings – Application Settings.
Delete/Anonymize spectator
- When anonymizing a spectator, TIXNGO Backoffice will check and warn if this spectator still owns a ticket.
- It allows to "Remove spectator immediately" or "Communicate to spectator".
- In case of "Communicate to spectator", the spectator will receive an email with a link to confirm account deletion. Once the link is clicked, the spectator will be removed automatically. The link will be valid for 24 hours.
Lock/Unlock spectator
Once locked, a spectator is prohibited from transferring, assigning, or reselling any of his/her tickets.
- How to lock a spectator
In the Actions section of the grid, click the lock icon 
Please confirm or abandon the locking action by clicking the adequate button.
Once locked, a new lock icon appears after the email address and the Lock action is replaced by the Unlock action.
Once unlocked, a spectator can perform transfer, assignment or resale of his/her tickets according to the current configuration (application & ticket level settings).
- How to unlock a spectator ?
In the Actions section of the grid, click the lock icon 
.
Please confirm or abandon the unlocking action by clicking the a
Once unlocked, the icon after the email address disappeared and the Unlock action is replaced by the Lock action.
Export data
- Export spectator data to CSV is available on this page