How to exchange or refund transfered TIXnGO tickets

Requirements

• The requester needs an account in SecuTix (they may not have it if they received the tickets from a transfer)

• Verify that the requester is the current owner of the tickets (in TI

• You need an external payment method for exchanges → "Ticket transfer"

• You need an external payment method for refunds → "Refund to owner"

  • It will be backed by an external money transfer, like an IBAN bank transfer

The different cases

• case 1: exchange of ticket for the buyer

  • no payment method, pure exchange as for a SecuTix ticket

• case 2: refund to the buyer

  • classic refund, with a supported payment method, as for a SecuTix ticket

• case 3: exchange for the owner (who is not the buyer)

  • cancel the initial ticket with the "Ticket transfer" mode (the buyer does not get the money) 

  • sell the new ticket with the "Ticket transfer" mode to the owner

• case 4: refund to the owner (who is not the buyer)

  • cancel the initial ticket with the "Refund to owner" mode (the buyer does not get the money)

  • give back the money to the owner, for example with an IBAN bank transfer