How to activate "pay by link"
You are concerned about MOTO payment? Indeed this widely spread system is an old solution with low security to colelct credit card details from your customers over the phone. Today, new regulations greatly limit the amount in these payments.
Discover PAY BY LINK. A new innovative way to collect payment from your clients for bookings made over the phone.
Solution
Pay by link allows you to make a booking for your client over the phone then send a payment link to your client by email so they can securely pay while getting the booking service over the phone.
Getting started
First step must be done by service team to activate the feature in your environment.
Then you will have to change your acknowledge reception document.
Customer Back Office, Add the PayByLink Document type
Search in Institution - Document Types
Just download the standard template and reload the template to have the document.
Activate the PayByLink feature in the point of sales
In the “Payment Modes” TAB, select “Use Pay by link” = YES
In the “General” TAB, in the Epc Shop ID, fill with the ECOM ePC ID
DO NOT USE THE MOTO ePC id.
During the sale process, use the E-Ticket Mode for the delivery.
Use Bank card as payment method
Any no-immediate delivery method can be used with Pay by link.
This feature is open for S-PAY users, not to other payment service provider.
On the same point of sales, is it possible to use credit card (TPE) and credit card (pay-by-link) ?
Yes.
Do we need to configure a specific payment mode (credit card pay by link)?
No. PayByLink is payment by credit card (like MOTO).
When does a Pay By Link expire?
This is a configuration setting in the back end. You can decide how long it's valid for.
By default it is set to 30 days. To change the setting, please open a service ticket.
Our recommendations are 30 min to 1h . Indeed we suggest to stop taking orders before the end of day to be able to close the cashdesk. ex: expiry is 1h, you close at 17h you should stop taking order after 16h.
How we manage cash desk closure with Pay by link ?
During all the process the payment is in progress meaning you cannot close your cash desk we strongly advise you to put short deadline for the expiration.
Does the client receive the email quickly ?
This can take few minutes.
Where can I find an order waiting for the payment of the customer ?
As it’s in progress is not in the list you have on the sales screen but you can find it in the list of file or searching the file by the number.
How we manage exchange of files with Pay by link ?
Changing an existing order such as moving from one time to another.
Find and cancel the original order to the Customer Credit payment method.
This holds the money directly against the contact record.
Create a new order with the new date/products and use "multiple payments"
Use Customer Credit for the same value as the original order. Note, you will have to manually enter this value.
User Credit/Debit Card (PayByLink) for the remaining balance.
Order marked as in progress
Customer makes payment via PayByLink and order changes to Settled.
Note for reporting, to ensure their is a link between the 2 orders, you can use "Retrieve file number" so the file number is the same for both the original and new order.
Adding an additional item/product to the order such as an extra person or extra product
Find original file and select "Retrieve file number"
Add in the new or additional products to the order.
User Credit/Debit Card (PayByLink) for payment method.
Order marked as in progress
Customer makes payment via PayByLink and order changes to Settled.
Payment of installement of paybylink in the backoffice:
This is currently not possible but will be fixed soon, the workaroud is to ask you customer to log in their backoffice and pay from there