Keep mass-refunds as customer credit

At the moment, in case of mass-cancellations or for resold tickets, SecuTix always attempts to refund the money to the credit card used for the origina

Solution

Inside the refund batch, for the function "Dispatch refund payment", you can now choose among three values for the "Put on credit note parameter":

• Never: the batch will keep refunds in progress in case a refund to the credit card is not possible or fails

• When refund to credit card is not possible: the batch will credit the customer account only if a credit card refund is not possible or has failed

• Always (new): the batch will always put the money on the customer credit account

How to get started?

The new option appears automatically inside the "Refund of performance" batch. If you had setup the batch before (e.g. scheduled to run automatically), the current behaviour will not change unless you modify existing schedules.