Sales | Seating | Ticketing (Post-seating screen and planned quotas management)

Post-seating configuration requires: Sub-contingents Online sales channel having without-seating mode on Physical and logical first configuration Planned-quotas Sales process online Sales process from the back office Manage quotas against sales and change logical configuration Advantages (optional) Sub-contingents To create sub-contingents your first need to create a parent contingent of a specif type called "Target Group" You can set one or more sub-contingents according to the different audiences you need to address. In case Target group type is not visible in your institution please contact us.       2. Online sales channel having without-seating mode on Create or configure a ticketshop with the default seat selection mode set to without seating (parameters tab). This can be done only when the authorised contingents are only sub-contingents (general tab). Then be sure to select this sales channel for your match/event's activity profile when ready.       3. Physical and logical first configuration At first you will need to set a physical configuration without seat map for your match/event. You will be able to change (logical) configuration afterwords. At this stage you will set physical zones with unnumbered seats: at logical configuration (right below) they have to be linked with your seat categories (one per unnumbered area). Configure your match/event as usual to define your planned quotas.    4. Planned quotas At match level click on planned quotas button: In the pre-seating view screen you can set you quotas for each seat category: quotas can be defined as P, as for paid tickets, and as C, as for complimentary tickets. Mapped column will display 0 at this stage.    5. Sales process online On customer perspective the online purchase process does not change except for this important information displayed as well as the ticket is put on the cart. IMPORTANT: Tickets won't be downloadable / printable until the seating process is concluded. It will be possible to change ticket holder if allowed at POS level.    6. Sales process from the back office Post-seating sales is available also for back office sales channel. Be sure you set the default seat selection mode to Automatic & modify: As before you will need sub-contingents: Important note The following step is critical and if unintentionally skipped could easily lead to huge issues. If the order is added to cart directly the customer will straightaway get a valid ticket. Be careful when proceeding with the order and select the little arrow in the add to cart button to select WITHOUT SEATING. The correct process will ensure such sales are still to be seated and they will be manageable from the  Ticket Post-seating screen as shown in the next section; otherwise the sales will be completed as in a normal process.    7. Manage quotas against sales and change logical configuration As well as sales go on you will see the figures changing in planned quotas Sales view:  When your definitive physical configuration is ready, configure on top of it a new logical configuration having same seat categories and sub-contingents define before properly mapped: To change logical configuration go to event/match level and follow the usual process (here Organisation | Catalogue |

Beyond the usual set of mandatory / optional search filters, this page provide the following features: 1 - SEAT 2 - UNSEAT 3 - ASSIGN AREA 4 - REMOVE AREA 5 - LINK FOR SEATING 6 - VIEW QUOTAS 7 - MANAGE PRIORITY LIST You can choose between seating only the selected rows/files or all of them. A popup windows like this one below will be displayed before proceeding. See below the following steps. Similarly here you can remove all seat allocations or only for the selected rows/files. Used for seating hospitality products. Used for seating hospitality products. It allows to link together files prior to seat the tickets: This button will open the Planned quota Seating view for the filtered performance. Here you can import excel files to define a priority order to manage the seating. See more below. Seating Process Either for one or multiple files), the screen will display the seatmap of the performance and the files on the right. If you go for a manual seating the screen will help you locate the available seats according to the seat category and sub-contingent: To complete the process simply select the file on the right, then click on the seats you want to assign; finally click on SAVE button below and then RETURN TO LIST to proceed with another selection (left bottom corner). For the automatic seating just press the homonym button below, then confirm or change the setting in the popup screen: Back on planned quotas at match/event level the Seating view will display the updated SEATED / TO SEAT values: Priority list To use this feature you need to produce one or more exce