Understand TIXNGO ticket status
On this page, you'll find the basics about ticket statuses in TIXNGO and what they represent from the organizer's point of view as well as the spectator's point of view.
What are the available statuses?
In TIXNGO, we support 18 different statuses to ensure that at any time (before, during, and after an event), an organizer is able to know where a ticket is and who is its owner.
We can regroup these 18 statuses into 5 families :
Initial delivery: the ticket is inserted into TIXNGO and/or into the spectator's wallet.
Transfer: the ticket is moving from one wallet to another.
Activation: the ticket is activated by one
Control: the ticket has been used to enter event's premises.
Deletion: the ticket has been deleted and cannot be used by a spectator.
Family | Status | Definition | Visibility in the app/wallet |
|---|---|---|---|
Initial delivery | INJECTED | The ticket has been inserted into TIXnGO, but the spectator does not have it in his app yet. | Not visible |
Initial delivery | DOWNLOADED | The ticket is in the wallet of the spectator. | Visible in the My Tickets screen. |
Initial delivery | ASSIGNED | The ticket has been assigned to a guest from the app, by entering basic informations (for example: first name, last name). | Visible in the My Tickets screen. Basic info are visible on the ticket details |
Transfer | PENDING_TRANSFER | The ticket is on the move from one spectator to another. Until transfer completion, the ticket remains in the wallet of the sender.
Note: The transfer could be initiated either from the app or the TIXNGO back-end. | For the spectator initiating the transfer (the sender) :
For the spectator receiving the transfer (the recipient) : Not visible yet in the My Tickets screen. |
Transfer | FAILURE_TRANSFER
| The ticket is not on the move anymore. The transfer either failed, was rejected by the recipient or cancelled by the sender. Note: The transfer is cancelled by the organized only via the time-out feature. | For the spectator who initiated the transfer (the sender) :
For the recipient : Not visible in the My Tickets screen. |
Transfer | FAILURE | The ticket is not on the move anymore.
Note: The transfer has been automatically cancelled by the organizers. | For the spectator who initiated the transfer (the sender) :
For the recipient : Not visible in the My Tickets screen. |
Transfer | TRANSFERRED | The ticket is not on the move anymore. The transfer is completed, the ticket is now in the wallet of the recipient. | For the spectator who initiated the transfer (the sender) :
For the recipient :
|
Activation | BT_ACTIVATED | The ticket has been activated by a Bluetooth device/beacon. | Visible in the My Tickets screen. The QR code is now visible. |
Activation | MANUAL_ACTIVATED | The ticket has been manually activated by one of the support staff on site using a code. | Visible in the My Tickets screen. The QR code is now visible. |
Activation | OFFLINE_ACTIVATED | The ticket has been time-based activated "offline". It does not require an active internet connection on the spectator device. Since no internet connection is required, the mobile log of offline activation may be delayed until spectators go online again. | Visible in the My Tickets screen. The QR code is now visible. |
Activation | ONLINE_ACTIVATED | The ticket has been time-based activated "online" . | Visible in the My Tickets screen. The QR code is now visible. |
Activation | DEACTIVATED | The ticket has been manually deactivated by one of the support staff on site using a code. | Visible in the My Tickets screen. The QR code is not visible anymore. |
Control | CONTROLLED | The ticket has been processed by the access control system of the event. | Visible in the My Tickets screen with a "Controlled" banner. |
Deletion | DELETION_PENDING | The ticket has been deleted in TIXNGO, but is not deleted yet in the wallet. TIXNGO is waiting for the deletion confirmation from the mobile app. | Depending on the app configuration : either not visible anymore or greyed-out (if show deleted ticket selected). |
Deletion | DELETED | The ticket is not longer in the spectator's wallet. | Depending on the app configuration : either not visible anymore or greyed-out (if show deleted ticket selected). |
Legacy | LEGACY | The statuses are not applied in TIXNGO system anymore, will be convert to LEGACY | Not visible |
How does a ticket transition from one state to another ?
