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NON-TRANSFERRED TICKETS REMINDER
NON-TRANSFERRED TICKETS REMINDER
Oct 06, 2025
Why should organizer use it?
- To encourage users to send tickets to other spectators in case they hold 2 or more tickets for one event by showing an in-app pop-up reminder.
How it works?
- Interval time: define at Number of minutes before sending an in-app reminder for not yet transferred tickets (also show the yellow ribbon)
- If interval = 0, pop-up & yellow ribbon will be disabled on event level
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New update
we just released new key settings to increase the flexibility for this feature:
- The pop-up will only appear if the user has more than one transferable ticket, and at least one of them is unassigned
Set the "Enable additional check of non-assigned tickets for transfer reminder" to true - To be able to define when pop-up will be displayed for the first time.
This allows organizers to avoid spamming your end-users with too many pop-ups in case users have different matches on wallet.
Set the value for "Number of hours before event start time sending first transfer reminder"
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How feature is visible on TIXNGO app?
Example:
- Use
- Once user opens app the 1st time, pop-up appears reminding user to send tickets to guests
- The pop-up goes along with yellow ribbon stayed on event level
- Pop-up will period appear after an interval

string | Indication as screenshot above |
|---|---|
transfer_warning_title | Transfer is required |
transfer_warning | You have several tickets for this event - please transfer them to your guest |
transfer_warning_action | Transfer ticket |
, multiple selections available,
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