Sales | Sales | File detail

This screen displays all the information on a given file.

	Description
1	It's the file status. See more details here: List of orders
2	It displays in order the Surname, Name and (after "/") the Role of the File Contact. In brackets the contact number. A file though can also be Anonymous
3	It displays the Operators codes of those who created and performed the last modification of the file
4	It shows the Sales Channel internal name and (after ">") the workstation used by the operator
5	It provides a general summary of what it's included in the file (sale
6	It's the Cultural Contact
7	This section includes information on tickets: product, contingent, seat category, tariff, delivery mode, ticket number, printing information, seat detail (if any). Moreover the circle icons on the left indicate the status of each single ticket/item. Some of the following are used in other Sales context screens Requested/Option Selected (only used in Sales - Reservation screen) Reserved Reservation going to be cancelled (only used in Sales - Reservation screen) Paid Paid item going to be cancelled (only used in Exchange - Cancellation screen)
8	This section will include overheads, charges, fees (if any)
9	This part includes information on documents and transaction email sent for each order included in the file

Print file => bulk printing of tickets and documents that have not been printed yet.
Print => it includes the following options:

Print tickets => print selected tickets that have not been printed yet.
Reprint tickets => reprint selected tickets
Print ticket duplicate => difference with simple reprint is that the ticket will be m
Create documents => Create a new document (file summary, etc). A delivery mode needs to be chosen
Print document / Print duplicates => print and sends an existing document
Cancel document => document is deleted and cannot be generated anymore
Create invoice => create new invoice. Possible only if an order has not been invoiced yet
Change invoice contact => creates a new invoice with new billing contact and creates a credit note to cancel the original invoice

Open selection => open selected tickets/articles in Sales - Reservation screen (not available for items in "paid" status)
Open file => opens the entire file in Sales - Reservation screen (it will skip items already paid)
Retrieve file number => enables to add new tickets/articles to an existing file (in Sales - Reservation screen)
Duplicate file => duplicates the file and creates a link (explanation 1 and explanation 2)
Cancel / Exchange selection => open selected paid tickets/articles for refund or exchange (in Exchange - Cancellation screen)
Cancel / Exchange the file => open the entire file for refund or exchange (in Exchange - Cancellation screen, only for paid items)
Open the selection for option => open selected tickets/articles in option for modification
Open file for option => open the entire file in option for modification
Duplicate file for option => duplicates the file and creates a link (explanation 1 and explanation 2)

Attachments => possible to add attachments to the file. Documents uploaded by the customer during online sales are automatically added in this section
Cards/Badges => ticket supports with container ID (example: RFID cards)
Full history => detailed file history
Orders => details of all orders contained in the file
Payments => list of payments for this file. Payment modes can be modified, split or merged at any moment in this screen
Shipments => list of shipments for tickets and documents. Shipments can be modified
Ticket holders => list of ticket holders. Can be added manually or exported / imported via an Excel file
Tickets => details on all tickets contained in the file (printing dates, barcode, etc.)

Add contact => add a new contact to the file
Delete contact => delete a contact present in the file (prerequisite: the contact shall not be the paying contact nor the cultural contact to be deleted)
Change main contact => change main file contact
Change cultural contact => change the cultural contact (a cultural contact is similar to the ticket beneficiary, but he will see tickets on his personal account and you wil
Change file contact => change file contact (main contact or other like owner (=agent), commissioned entity, finder)

Expand the whole file => enable to have a full view of all tickets in the file
Lock reservation / option => locks the reservation to prevent mass release
Unlock reservation / option => unlocks the reservation to allow mass release
Change hospitality room => change hospitality room for hospitality bundles
Modify card/badge number => original card would be invalidated and recreated
Download electronic tickets => tickets shall have a print@home shipment mode
Add seats to the resale platform => inject select tickets in the resale platform
Modify confirmation date => in the case of a reservation

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