Back-Office Screens V4 changes

The back-office remains the same for both V3 and V4, serving as a shared web portal for both versions.
Once V4 is activated, the following changes will take place:

Phased Out V3 Screens

V3 Screen

Replacement in V4

Release

V3 Screen

Replacement in V4

Release

Tickets list

V4 Tickets list

RIMV1

Support Ticket screen

V4 Support Ticket screen

RIMV1

Support Spectator screen

V4 Support Spectator screen

RIMV1

Settings > Assignment configuration

Still visible but ignored. Replaced by V4 Data Collection Rules.

RIMV1

Settings > Multilingual Settings > Emails & Notifications

Still visible but ignored. Replaced by V4 Communication Templates.

RIMV1

Campaigns list

V4 Campaigns list

RIMV1

Create/Edit/View Campaign

V4 Create/Edit/View Campaign

RIMV1

CSV Injection screen

Hidden → eventually replaced by V4 equivalent in RIMV2

RIMV2

Manual Injection screen

Hidden → eventually replaced by V4 equivalent later

RIMVx

Pending screen

Hidden → eventually replaced by V4 equivalent later

RIMVx

Partially Deprecated V3 Screens

V3 Screen Element

Replacement in V4

Release

V3 Screen Element

Replacement in V4

Release

Events list > “Per-status” statistics are hidden

V4-based report or dedicated screen

RIMV2

New V4 Screens

V4 Support screens

V4 Ticket Configuration Rules Management

Introduction to Ticket Configuration V4

V4 Communications Management

Introduction to Communication V4

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